We offer two options for an email address to accompany your website. We recommend choosing the simplest option that meets your needs. This guide will help you choose.
This guide describes the options for running an email address to accompany your website address, in other words an email address based on your website's domain name - the domain name is the part of the website address after www.
You don't strictly need one (you could have enquiries go to a GMail, Yahoo or TalkTalk address for example), but it does look more professional and reassuring if, say, your website is www.counsellingoxford.co.uk and you have an email address like email@example.com or firstname.lastname@example.org. If you are interested in this type of email please read on.
Depending on your requirements WebHealer offer two alternative solutions, varying in complexity and features. This guide offers an overview of both options with additional guides providing further detail where needed. The options are:
If you'd like to add one of these options to your service, after considering what is best for you, please contact the WebHealer support team and request an upgrade form. Options 1 is priced at £1.50+vat/month while option 2 is priced at £3 + VAT / month.
Many clients start with this option. It is a simplified approach to email requiring no work on your part, yet still provides you with a professional looking business email address to go with your website. It works by forwarding your business emails to an existing personal email address, in the same way that post can be redirected from one house address to another.
Take an example where your personal email is email@example.com, your website address is www.counsellingoxford.co.uk and you would like the email address firstname.lastname@example.org. WebHealer would set up our mail systems so that emails sent to email@example.com are forwarded on to firstname.lastname@example.org. It is very simple and if you are just getting started it can be a quick and simple option.
The WebHealer Mailbox is our in house email solution for customers who want to send and receive email @ their domain name. It is the recommended solution for clients who want a full service email solution.
Full setup and technical assistance is provided through our support team for this service. All email is stored in the UK and configured to use the highest levels of encryption and security. A WebHealer Mailbox is an industry standard IMAP mailbox which allows emails to be accessed and composed from any mail client, whether web based or on a mobile device. We include 1GB of storage and you can choose from either
If you are moving a website to WebHealer from another provider and already have an email with it please remember to back up your emails locally before you move to us so that you don't lose them when your old website provider closes your old mailbox. If you need help with this, please ask us.
Is it easy to configure?
Our customer service team can have you up and running in less than 15 minutes. We will schedule a call with you and configure your devices over the phone
Do you provide DIY setup guides?
Yes, we have step by step guides for configuring most popular email clients including iPhones, Android phones, Mac Mail, Outlook etc
What if I have any technical queries?
Get in touch – we have the technical knowledge to sort your issues and present a resolution in a non-technical, customer focussed manner.
What happens to my old emails? Will they be moved to the new WebHealer Mailbox?
We have two options available here. If your old mailbox has only a few emails in it, we'd suggest forwarding them to another email address for safe keeping as they won't automatically move to the new mailbox. If you have lots of emails or a very active mailbox we would strongly recommend you take our MailBox Migration option. We make a one-off charge of £25+vat for this but it gives you the peace of mind that we will move all your emails across from the old mailbox to the new one and ensure that as the transfer of systems takes place any new emails arriving midway through the transfer are not lost. If you don't wish to take this option then you can do this work yourself, but you will need to have the technical skills to perform offline email backup and upload.